I’m a Senior Product Designer who loves making complex problems easier to understand and turning them into useful, thoughtful digital experiences. My approach combines systems thinking, strong visual craft, and close collaboration with the people building and using the product.
Currently, I’m designing at MD Live where I help patients access care and manage their health through digital experiences. Previously, I was at Nextpoint, designing technology for legal professionals.
Before product design, I worked in technical support, project management, marketing, and education reform—experiences that continue to shape how I think about people, products, and collaboration.
When I’m not working, I’m probably running, harmonizing to a pop song, making something with my hands, or looking for a really good slice of pizza. 🍕
RESUME
Charlie Weber
Senior Product Designer
EXPERIENCE
Senior Product Designer
2024 – Present
Product Designer
2021 – 2024
MD Live by Evernorth
Lead design of core patient experiences across web, iOS, and Android applications, including an asynchronous urgent care service that acquired over 30,000 new patients in 2024.
Lead redesign strategy for patient experience dashboard by spearheading research and customer journey mapping and designing onboarding features that resulted in an 8% increase in new bookings.
Lead accessibility audit of applications, creating a roadmap to achieve WCAG Level AA conformance.
Mentor junior designers on fostering cross-functional collaboration with product stakeholders, best practices to measure design success with KPIs, and technical design capabilities.
Product Designer
2020 – 2021
Nextpoint
Led redesign of the eDiscovery product’s core document review and legal coding experience, resulting in a 15% decrease in time spent on case review.
Consulted with executive stakeholders and cross-functional partners to create a user research practice, ensuring product and design decisions are informed by data.
Design & Digital Marketing Manager
2019 – 2020
Illinois Action for Children
Led digital and direct mail marketing strategy and execution, collaborating with cross-functional teams to concept and develop interactive solutions and increasing donor engagement by 11%.
Co-led organizational rebrand, creating design deliverables for multiple marketing channels, ensuring design consistency with the new brand identity.
Prior to entering roles in digital product design, I spent time as a Technical Support Specialist at Braintree Payments, as a Project Manager at Notified, and as an AmeriCorps member with City Year Chicago.
SKILLS
Design: 0→1 Product Development • Product Strategy & Problem Framing • Data-Informed Design • UX Research & Usability Testing • Interaction & Visual Design • Prototyping • Design Systems • Accessibility (WCAG) • HTML & CSS
Tools: Figma • FigJam • Cursor • Claude • Adobe Customer Journey Analytics • UserZoom • Jira
EDUCATION
DesignLab
Certificate, UX Academy / SEP 2019 – APR 2020
School of the Art Institute of Chicago
Certificate, Graphic Design / JAN 2018 – DEC 2019
Kalamazoo College
B.A., Human Development, Mathematics / SEP 2009 – JUN 2013
How I approach design
Start with the right problem.
Good design begins with understanding what people need and why it matters. I look beyond the initial brief or request to uncover the underlying problem, challenge assumptions, and help teams focus on opportunities that create meaningful value.
Make complexity feel simple.
I enjoy untangling complicated workflows and translating them into clear, intuitive experiences. That means balancing usability and visual craft with the operational, technical, and business realities of building a product.
Make collaboration part of the craft.
The best solutions rarely come from working in isolation. I value open conversations, thoughtful questions, constructive feedback, and bringing different perspectives together to make better decisions.
Stay curious. Keep getting better.
I see design as an ongoing process of learning. Research, experimentation, feedback, and even a solution that doesn’t work as expected are opportunities to challenge assumptions and improve the outcome.
Designed with care and curiosity.